Assessor Resource
TLII2019A
Provide taxicab customer service
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to work carried out in accordance with taxi industry regulations and relevant legislative requirements, including those relating to equal opportunity/anti-discrimination.
Work is performed under general supervision. It involves the application of routine procedures for providing customer service to passengers in taxicabs
This unit involves the skills and knowledge required to provide customer service to passengers in taxicabs. It includes establishing effective communication, identifying and assessing the needs and expectations of different customers, meeting the identified customer requirements, and dealing with difficult customer situations. Licensing, legislative, regulatory or certification requirements may be applicable to this unit.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)